FAQ (Premium – Dubai/UAE Hotel Linen Supply)
1. What products do you supply?
We supply hotel-grade linens and hospitality textiles including towels, bathrobes, bedding sets (sheets, duvet covers, pillowcases), slippers and spa accessories. We can also support custom sets based on your specification.
2. Do you offer private label / custom branding?
Yes. We support private label options such as embroidered logos, woven labels, hang tags, packaging and custom color/size specifications. Branding is handled according to your brand guidelines.
3. What is your minimum order quantity (MOQ)?
MOQ depends on the product type, fabric and customization level. Share your target items and quantities, and we will confirm the best MOQ and pricing options within 24–48 hours.
4. How fast can you send a quote?
We typically provide a quote within 24–48 hours after receiving your requirements (product, size, GSM/fabric, quantity, branding, delivery city).
5. Can you send samples before bulk production?
Yes. Samples can be arranged prior to bulk production. Sample costs and shipping depend on the product and customization; we will confirm details during quotation.
6. How do you ensure quality?
We follow a clear QC process: specification confirmation, production checks, and pre-shipment inspection options. We can also align packaging and labeling requirements to your hotel standards.
7. What are your lead times?
Lead times depend on order size and customization. Standard production usually ranges from 2–6 weeks. We confirm the exact schedule after specs and quantity are finalized.
8. What shipping terms do you support (Incoterms)?
We commonly support EXW / FOB / CIF depending on your preference and delivery location. We can recommend the most efficient option for Dubai/UAE.
9. What payment terms do you accept?
Payment terms depend on order volume and project structure. Common options include TT with deposit + balance, and bank-supported terms for larger orders.
10. How do we request a quote?
Use the "Request a Quote" section or WhatsApp. Please share: product list, quantities, branding needs, target delivery city and timeline. We will respond with options and pricing.
